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tokens: [refund, window, annual, plans]
Grounded answer
Grounding threshold 0.9 · 1 chunk(s) above threshold
Annual plans are refundable within 30 days of purchase. Monthly plans are not refundable but can be cancelled at any time and remain active until the end of the billing period. [c1]
provenance: Billing Policy v4 › Refunds · updated 2026-04-11 · score 4.01
Retrieved chunks
Top 4 by BM25 score, with matched terms and provenance.
Annual plans are refundable within 30 days of purchase. Monthly plans are not refundable but can be cancelled at any time and remain active until the end of the billing period.
Invoices are issued on the first day of each billing period. Enterprise customers may request net-30 payment terms and consolidated invoicing across workspaces.
Single sign-on via SAML and OIDC is available on Business and Enterprise tiers. SCIM user provisioning is Enterprise only. Starter and Pro tiers use email and password with optional TOTP.
Customer data is stored in the region selected at workspace creation: EU (Frankfurt), US (Virginia) or APAC (Singapore). Region cannot be changed after creation without a migration request.